Terms of Service
30 Night Free Trial
With every pillow you purchase you receive a 30-night trial. If you don’t love the pillow within 30 nights we’ll give you a 100% refund.
How to Return
Please send an email to firstname.lastname@example.org to begin your return process. Our customer service team will respond by emailing you a return authorization number. All pillows must be returned in original boxes, with original proof of purchase receipt. Write the return authorization number on the label and ship to Noggin and Wink, 3888 Chester Highway, Lancaster, SC 29720. You are responsible for freight charges on all returns.
Refunds & Processing Time
If the returned item is eligible your refund will be processed in the original form of payment within the next 10 business days. You will be notified via the email address listed on your account when this transaction has taken place.
Free shipping with the purchase of two or more pillows. A $12.50 flat rate fee will be applied for the purchase of one pillow.
All domestic shipping destinations usually take between 3-10 business days. If an item is not available or on back order you will be notified and the item will be shipped as soon as it is available.
We accept all major credit cards: MasterCard ,Visa, American Express, Discover and PayPal. We currently do not accept payment by check or money order. For credit card protection we do not accept phone orders.
We are required by law to collect sales tax for deliveries in certain states.
Products covered by this limited Pillow Warranty
This limited Pillow Warranty extends to Pillows manufactured by Noggin and Wink Sleep, Inc. (“Noggin and Wink”) and purchased directly from Noggin and Wink or Noggin and Wink’s authorized retailers (the “Pillows”).
Who this Pillow Warranty extends to
This limited Pillow Warranty extends to the original purchaser of any Pillow. All Noggin and Wink warranties, including any implied warranties, are valid only for the period of time the Pillow is owned by the original purchaser of the Pillow. The “original purchaser,” for the purposes of this Pillow Warranty, is the first purchaser of the Pillow from Noggin and Wink or a Noggin and Wink authorized retailer. Please retain a copy of your receipt as proof of purchase. All Noggin and Wink limited warranties are not transferable.
Noggin and Wink's limited Pillow Warranty and responsibilities
Noggin and Wink warrants the Pillow in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 5 years from the time your Pillow is purchased by you, when the Pillow is used normally for its intended purposes.
What this limited Pillow Warranty covers
This limited Pillow Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
In the event of a Defect and in order to get the benefit of this limited Pillow Warranty, you must return your Pillow to Noggin and Wink and provide Noggin and Wink with proof of the original date of purchase. You are responsible for all shipping costs if you return your Pillow. Returned pillows should be shipped to Noggin and Wink, 3888 Chester HWY, Lancaster, SC 29720. Noggin and Wink will repair or replace (as applicable) and ship your Pillow back to you.
Replaced or repaired Pillows are subject to the same limited Pillow Warranty as the original Pillow. For example, if you obtain a replaced or repaired Pillow that is the same style and price as the original Pillow, then the warranty term of the replaced or repaired Pillow begins from the date of purchase of the original Pillow.
Disclaimer, limitation on liability
To the extent permissible by applicable law, the pillow is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction.
To the maximum extent permitted by applicable law and except as set forth in this limited pillow warranty, in no event will Noggin and Wink or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the pillow or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Noggin and Wink has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Noggin and Wink’s total liability will not exceed the purchaseprice paid for the pillow giving rise to such liability.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
This limited Pillow Warranty will be governed by the laws of the State of Massachusetts.
Noggin and Wink, Inc.
3888 Chester HWY, Lancaster, SC 29720